What is ISO 20000-1:2018 –IT Services Management System (ITSMS) Certification?

 ISO 20000-1:2018 is a international standard for Information Technology Services Management System and designed in such a way that to maintain, plan, implement, and provide effective IT services to its customers and improve the service management system. This standard includes planning, designing, delivering and, improving the IT services to meet the need of the customer and deliver valued services to them. ISO 20000-1 Certification provides the set of requirements for understanding and managing their internal and external needs. It is a continual process as it requires continual improvement in the IT services to match the technology and demands of your business and clients.


The ISO 20000 is just that, it is a standard specially designed for IT Service Management and promotes an integrated approach to deliver effective services to meet business and customer requirements. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an ITSMS. It helps in Planning and Implementing service management, service delivery process, relationship, resolution and release processes.


Why ISO 21001:2018 certification is important?


The speed in which the IT industry is increasing is immense and requires a standard that ensures that this increase is a smooth transaction. IT is essential to delivering today's business. However, concerns are increasingly being raised about IT services, internal and outsourced, not aligning with the needs of businesses and customers. A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice.

The large or small organizations have used this standard to great effect and improve efficiency in their services. By obtaining ISO 20000-1 Certification your organization becomes more productive in their working with keen and integrated process. To become more agile with adoption and changes in new technology ISO 20000-1 can be your organization’s best friend

What are the benefits of ISO 21001:2018 (ITSMS) certification?
  • Helps to Align the Information technology department with the business strategy.
  • Helps in creation of a framework for service improvement projects.
  • Helps in the promotion of consistent and cost-effective services.
  • Decreases cost and helps improve the operation. IT service providers become more responsive to services which are business led rather than technology driven.
  •  Reduction in incidents and improved incident management.
  •  More opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service.
  •  Enhanced customer satisfaction that improves client retention.
  • The certification process can reduce the amount of supplier audits, thereby reducing costs.
  •  ISO 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes
Who can acquire ISO 21001:2018 certification?

The ISO/IEC 20000 is applicable to any organization regardless of its size that relies on IT services. this standard has a particular attraction to internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations.

What is the validity of ISO 21001:2018 certificate?

The cycle of the certificate is valid for 3 years from the date of certification, subject to the successful conduct of surveillance audits before completion of the 1st & 2nd year respectively.  

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