What is ISO 20000-1:2018
–IT Services Management
System (ITSMS) Certification?
ISO 20000-1:2018 is a international standard for Information Technology Services Management System and designed in such a way that to maintain, plan, implement, and provide effective IT services to its customers and improve the service management system. This standard includes planning, designing, delivering and, improving the IT services to meet the need of the customer and deliver valued services to them. ISO 20000-1 Certification provides the set of requirements for understanding and managing their internal and external needs. It is a continual process as it requires continual improvement in the IT services to match the technology and demands of your business and clients.
The ISO 20000 is just that, it is a standard
specially designed for IT Service Management and promotes an integrated
approach to deliver effective services to meet business and customer
requirements. It specifies requirements for the service provider to plan,
establish, implement, operate, monitor, review, maintain and improve an ITSMS.
It helps in Planning and Implementing service management, service delivery
process, relationship, resolution and release processes.
Why ISO 21001:2018 certification is important?
The speed in which the IT industry is increasing is
immense and requires a standard that ensures that this increase is a smooth
transaction. IT is essential to delivering today's
business. However, concerns are increasingly being raised about IT services,
internal and outsourced, not aligning with the needs of businesses and
customers. A recognized solution to this problem is to use an IT Service
Management System (ITSMS) based on ISO/IEC 20000, the international standard
for IT service management. Certification to this standard enables you to
independently demonstrate to your customers that you meet best practice.
large or small organizations have used this standard to great effect and
improve efficiency in their services. By obtaining ISO 20000-1 Certification
your organization becomes more productive in their working with keen and
integrated process. To become more agile with adoption and changes in new
technology ISO 20000-1 can be your organization’s best friend
What are the benefits of ISO 21001:2018 (ITSMS) certification?
- Helps to Align the Information technology
department with the business strategy.
- Helps in creation of a framework for service
- Helps in the promotion of consistent and
- Decreases cost and helps improve the
operation. IT service providers become more responsive to
services which are business led rather than technology driven.
- Reduction in incidents and improved
- More opportunities to improve the
efficiency, reliability and consistency of IT services impacting costs and
- Enhanced customer satisfaction that
improves client retention.
- The certification process can reduce the
amount of supplier audits, thereby reducing costs.
- ISO 20000 is fully compatible with the
ITIL (IT Infrastructure Library) framework of best practice guidance for
Who can acquire ISO 21001:2018 certification?
The ISO/IEC 20000
is applicable to any organization regardless of its size that relies on IT
services. this standard has a particular attraction to internal IT service
providers, such as IT departments, and external IT service providers, such as
IT outsourcing organizations.
What is the validity of ISO 21001:2018
The cycle of the certificate is valid for 3 years from the date of
certification, subject to the successful conduct of surveillance audits before
completion of the 1st & 2nd year respectively.